Third-party service providers that receive or process PII on our behalf.
We engage the subprocessors listed below to help us deliver our service. Each entry describes the categories of PII they receive, why we share it, and a link to their privacy statement. We review this list regularly and will update it whenever a subprocessor is added, removed, or changes role.
| Subprocessor | PII Received | Purpose |
|---|---|---|
| Google Cloud Platform | Primary cloud hosting — data is stored and processed in Google data centres. View Privacy Policy |
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| Microsoft Azure | Cloud hosting for APAC operations — photos stored and processed in Microsoft data centres. View Privacy Policy |
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| SendGrid (Twilio) | Transactional email delivery — alerts, invoices, and notifications. View Privacy Policy |
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| BurstSMS | SMS delivery platform (APAC) — used for alerts and 2-factor authentication. View Privacy Policy |
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| Xero | Invoicing — financial contact details appear on invoices generated through the platform. View Privacy Policy |
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| Bitwarden | Encrypted backup of store contact details for use in disaster-recovery notifications. View Privacy Policy |
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| FedEx | Parcel delivery (US) — contact details appear on shipping labels so couriers can obtain signatures. View Privacy Policy |
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| EShip | Parcel delivery (APAC) — contact details appear on shipping labels so couriers can obtain signatures. View Privacy Policy |
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| PostShipping | Parcel delivery (APAC) — contact details appear on shipping labels so couriers can obtain signatures. No public privacy policy available |
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| ecoPortal | Optional integration — incident photos sent to the client's third-party health & safety system. View Privacy Policy |
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| HSI Donesafe | Optional integration — incident photos sent to the client's third-party health & safety system. View Privacy Policy |
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| HSE Connect | Optional integration — incident photos sent to the client's third-party health & safety system. View Privacy Policy |
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| Inferdo (via RapidAPI) | AI face detection — used to blur faces in photos to protect identities. View Privacy Policy |